Ledvance Privacy Policy

Personal Data Protection Policy

This Personal Data Protection Policy sets out how REWARDZ PTE LTD, (referred to herein as “Organization”, “us”, “we” or “our”) comply with the provisions of the Personal Data Protection Act 2012 of Singapore (“PDPA”).

We also want you to understand the way in which we collect, use, disclose and/ or retain your Personal Data. This Personal Data Protection Policy sets out:

  1. our policies on how we manage your Personal Data;
  2. the types of Personal Data we collect, use, disclose and/ or retain;
  3. how we collect, use, disclose and/ or retain your Personal Data; and
  4. the purpose(s) for which we collect, use, disclose and/ or retain your Personal Data.

By giving us your particulars and other details, you are deemed to have given consent to Rewardz Pte Ltd to collect and use your personal data for the purpose of processing and responding to your query and feedback.

This Personal Data Protection Policy supplements but does not supersede nor replace any other consent, which you may have previously provided to us, nor does it affect any right that we may have at law in connection with the collection, use, disclosure and/ or retention of your Personal Data.

From time to time, we may update this Personal Data Protection Policy to ensure that our Policy is consistent with developments and trends in the Lab our Movement and/ or any regulatory changes. Should any revision(s) be made to this Personal Data Protection Policy, updates will be published on our site (www.rewardz.sg) Subject to your legal rights in Singapore, the prevailing terms of the Personal Data Protection Policy shall apply.

This Personal Data Protection Policy forms a part of the terms and conditions governing your relationship with us and should be read in conjunction with such terms and conditions (“Terms and Conditions”).

In the event of any inconsistency between the provisions of the Personal Data Protection Policy and the Terms and Conditions, the provisions of the Terms and Conditions shall prevail.

Your Personal Data

In this Personal Data Protection Policy, “Personal Data” refers to any data and/or information about you from which you can be identified by, either (a) from that data; or (b) from that data and other information to which we may have legitimate access to.

Examples of such Personal Data include but are not limited to:

  1. your name, NRIC, passport or other identification number, telephone number(s), mailing address,
  2. email address and any other information relating to you which you have provided in any forms you may have submitted to use, or in other forms of interaction with you;
  3. information relating to payments, such as your bank account number or credit card information;
  4. information about your usage of and interaction with our website and/ or services including computer and connection information, device capability, bandwidth, statistics on page views and traffic to and from our website

Collection of your Personal Data

Generally, we may collect your Personal Data through the following ways:

  1. when your employer signs up for a service subscription with us;
  2. when you access our websites or perform an online transaction;
  3. when you install our mobile app and agree to the use of the app upon installation;
  4. when you interact with any of our employees or social media,
  5. when you submit an application to us for membership services and benefits;
  6. when you respond to our request for additional Personal Data;
  7. when you ask to be included in an email or other mailing list;
  8. when you request that we contact you;
  9. when you respond to our initiatives or promotions; and
  10. when you submit your Personal Data to us for any other reason.

Purposes for the Collection, Use and Disclosure of Your Personal Data

Generally, we may collect, use, disclose and/ or retain your Personal Data for the following purposes:

  1. to create your login profile, processing and termination of your membership when you are no longer working with our client;
  2. to provide you with membership benefits and services;
  3. to assist you with your enquiries;
  4. to process payment for purchases and subscriptions;
  5. to improve membership/ customer services, such as resolving complaints and handling requests and enquiries;
  6. to conduct research, surveys and interviews;
  7. to keep you updated on our events; and
  8. to comply with applicable laws and regulations.

Marketing/ Optional Purposes

From time to time, we may contact you via electronic mail, mobile spot notifications, or social media platforms, to inform you about our membership benefits, services and events that we think may be of interest to you.

You can let us know at any time if you no longer wish to receive marketing materials (by informing us through support@rewardz.sg) and we will remove your details from our direct marketing database. Please note that we may still send you non-marketing messages such as surveys, corporate notices from your organization and other service related notices.

Disclosure of your Personal Data

We may disclose your Personal Data to the following groups for purposes mentioned above, subjected to the requirements of applicable laws:

  1. your employer who had paid for the use of the portal and app
  2. our professional advisers such as our auditors;
  3. relevant government regulators, statutory boards or authorities or law enforcement agencies to comply with any laws, rules, guidelines and regulations or schemes imposed by any government authority;
  4. any other person in connection with the purposes set forth above.

Third-Party Sites

Our website may contain links to other websites operated by third parties independent of the Organization. We are not responsible for the privacy practices of such websites operated by third parties even though it is linked to our website(s).

We encourage you to learn about the privacy policies of such third party website(s) by checking the policy of each site you visit and contact its owner or operator if you have any concerns or questions.

Health Data Collection

We collect health-related information such as steps, physical activity data, to provide steps records to the users. This data is collected directly from users and through integrations with third-party devices and apps (e.g., Google Fit).

We ensure the data is securely stored and only accessible by authorized personnel. Health data is never shared with third parties without your explicit consent unless required by law. You may withdraw consent or request deletion of your health data at any time by contacting us through support.

Protection of your Personal Data

We maintain appropriate security safeguards and practices to protect your Personal Data unauthorized access, collection, use, disclosure, copying, modification disposal or similar risks, in accordance with applicable laws.

Accuracy of your Personal Data

We take all reasonable measures to ensure that your Personal Data remains accurate, complete and up-to-date. You may also keep us informed when there are any updates to your Personal Data by contacting us directly.

Withdrawal of Consent

  • If you wish to withdraw your consent to any use or disclosure of your Personal Data as set out in this Personal Data Protection Policy, you may contact us via support@rewardz.sg
  • Please note that if you withdraw your consent to any or all use or disclosure of your Personal Data, depending on the nature of your request, we may no longer be in a position to continue to provide membership benefits and services to you.
  • Such a withdrawal may therefore result in the termination of any membership that you may have with us.

Access and Correction of your Personal Data

You may request access to or make corrections to your Personal Data records. Please submit your request to us through support@rewardz.sg

Contacting Us

If you have any questions or complaints relating to the use or disclosure of your Personal Data, or if you wish to know more about our data protection policies and practices, please contact us at support@rewardz.sg.

LEDVANCE Terms & Conditions

  1. The LEDVANCE Club Loyalty Program (“LEDVANCE Club”) is a free membership loyalty program only available to authorized LEDVANCE customers. Membership in the program is optional and by invitation only.
  2. LEDVANCE Middle East FZE, Dubai, United Arab Emirates (“LEDVANCE”) reserves the right to accept or reject any application for membership/participation in the LEDVANCE Club at its absolute discretion.
  3. By participating in the LEDVANCE Club, and/or continuing to use the LEDVANCE Club App or Web platform, and/or use of any of the services provided by the LEDVANCE Club platform, every user (“Member”) accepts all of the terms and conditions mentioned herein and agrees to abide by the Terms and Conditions of the program.
  4. LEDVANCE reserves the right, at any time and without prior notice, to change, modify, amend, suspend or cancel the LEDVANCE Club program or any part thereof. This right includes, but is not limited to, the right to revise or amend these Terms and Conditions, rules for earning and redeeming points, rules for use of rewards, benefits, procedures, and/or specific features of promotional offers.
  5. Membership is non-transferable and non-assignable; any benefits / points earned may not be assigned to any other individual, unless otherwise in accordance with these Terms and Conditions.
  6. A Member may earn points on qualifying transactions on or after their enrollment date.
  7. The applicable rewards for the redemption of points shall be at the sole discretion of LEDVANCE and may be amended from time to time.
  8. Any points accrued by a Member will be credited to their respective account only.
  9. A Member cannot have multiple accounts
  10. LEDVANCE, at its sole discretion, reserves the right to terminate a membership if a Member is deemed to have breached any of these Terms and Conditions or any rules of the program. A Member whose membership is terminated will forfeit all points in their account.
  11. .LEDVANCE reserves the right to suspend and/or cancel any user account if any suspicious activities, at the opinion of LEDVANCE, are observed. All points accrued will be forfeited without compensation.
  12. .Each Member earns points by submitting valid receipts through the receipt scanning functionality on the LEDVANCE Club App or the designated web platform.
  13. Credit/Debit card receipts will not be accepted.
  14. .If a customer returns products sold [for which points have been earned], LEDVANCE reserves the right to debit these points from that account, block future points.
  15. Should a Member not have any qualifying transactions in any 12-month period, their account will be set to “Outdated” status, and all points earned until that date and in the account will be forfeited without compensation.
  16. The LEDVANCE Club App and/or website may contain links to other websites or other resources operated by third parties. These sites are not under the control of LEDVANCE and are subject to their respective terms and conditions as posted on their sites. LEDVANCE is not responsible for the content available on any third-party site or for the security or privacy policy of such sites. These links are provided for Member’s reference only and use of these sites is at the sole risk of the Member. LEDVANCE expressly disclaims all liability with regard to the Members’ use or access of third-party sites in connection with the use of the LEDVANCE Club.
  17. LEDVANCE will collect, use, and disclose Member’s personal information in accordance with the LEDVANCE Data Protection Policy; the Data Protection Policy can be found at: https://rewardz.sg/static/pdf/PDPAPolicy_Rewardz.pdf. By registering with the LEDVANCE Club as member or participating in the program, each member agrees and acknowledges to such collection, processing, use, and disclosure of their personal data in accordance with the LEDVANCE Data Protection Policy.
  18. The decision of LEDVANCE with respect to all matters connected with the LEDVANCE Club will be final, binding, and non-contestable.
  19. The term “LEDVANCE Club Loyalty Program” refers to the loyalty program which is owned and managed by LEDVANCE. All right, title, and interest in the name and logo “LEDVANCE Club Loyalty Program” shall be for LEDVANCE and its affiliated companies. Any other use of the name, logo, or program is strictly prohibited.
  20. LEDVANCE reserves the right to take legal action for any misuse or illegal use of the LEDVANCE Club.

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