Customer Loyalty Points Wallet: Rewards Anytime, Anywhere
Leading personal insurance group in Asia with a global presence. Client sought a customised
white-labelled gift redemption platform that also provided merchant management, marketing campaign
management, secure data management, and data analytics reporting.
- Managing and storing sensitive personal data of customers securely
- Gift vouchers expiring and going to waste due to non-utilisation
- Time-consuming process of managing vouchers and merchants
- Complete flexibility for customers to choose from a wide range of digital rewards on an amazing marketplace.
- No app downloads or sign-ups required for customers.
- Bulk sending of credits to customers for ease of use.
- Encrypted PII data stored securely.
- Admin reports to track campaign status.
- Feature to send rewards in bulk to multiple users.
- No customer sign-in required for reward redemption.
- Web dashboard platform with reporting attribute for ease of use.
- Annual savings of over SG$100,000 in man-power costs.
- A 60% reduction in the time taken to market a campaign, ensuring that rewards are
delivered to customers faster and more efficiently.
- A 300% improvement in redemption rates, with over 55,000 users awarded with rewards through the platform.